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Contact LoanQuickly by Email

The quickest way to contact LoanQuickly is email: info@loanquickly.ca

We typically reply within one business day, Monday to Friday. Please don’t email banking details, your SIN, or passwords — no legitimate service asks for those over email, and we’ll never request them. If an email claiming to be from LoanQuickly ever asks for any of those three things, treat it as fraudulent and forward it to us so we can act on it.

What to Include in Your Message

Two lines of context save a whole back-and-forth. Depending on what you’re writing about:

• Service questions: tell us what you were trying to do and where you got stuck — “the IBV screen wouldn’t load my credit union” beats “it didn’t work”.
• Content feedback or corrections: include the page URL and the specific line. Corrections go straight to the writer, and genuine fixes get made — with the page’s updated date re-stamped.
• Application experience: the date you applied and the province you’re in helps us understand what happened. Never include account numbers or your SIN.
• Partnership or media: a sentence on who you are and what you’re proposing is plenty for a first email.

Before You Write — Quick Answers

• About your loan or repayments: your loan agreement is with your lender, and their contact details are in the agreement and in your emails from them. Lenders handle payment dates, balances, and payouts directly — we can’t see or change loan accounts.
• About applying: the apply page covers the 3-step process, and the step-by-step guide answers the common questions — costs, IBV, credit impact, timelines.
• About amounts and costs: the quick cash loans page has the full cost tables before you ask.
• Complaints about a lender: start with the lender’s own complaint process (it’s in your agreement), and know that the FCAC and your provincial consumer protection office exist for exactly this.

Questions Email Can Answer Same-Week

A surprising amount gets resolved in one round-trip when you contact LoanQuickly with the right details up front:

• “Which page applies to my province?” — we’ll link you straight to the right geo page and its regulator contacts.
• “Your cost table says X, my offer says Y” — usually the difference between an illustration and your lender’s actual underwriting; we’ll explain which line in your offer to read, and fix our page if it’s genuinely unclear.
• “I think I found an error in a guide” — the fastest way to make Canadian borrowing content better. Corrections get verified against primary sources and shipped.
• “Is this email really from you?” — forward it. We’d rather check ten false alarms than have one reader phished.

What Happens After You Hit Send

When you contact LoanQuickly, the message lands in one inbox that a person actually reads — there’s no ticket robot deciding whether you deserve a reply. Here’s the honest flow:

• Within one business day: you get a real reply, or — if your question needs digging — a note saying so and when to expect the answer.
• Content corrections: verified fixes go live quickly, usually within a couple of business days, and the page’s updated date is re-stamped so you can see it happened.
• Things we can’t do: we can’t look up, change, or discuss loan accounts — that data lives with your lender, not with this website. We’ll point you to the right door instead of pretending to hold the key.
• Silence isn’t normal: if you haven’t heard back in two business days, your email or ours got eaten — send it again with “second try” in the subject and it gets priority.

Mailing Details

LoanQuickly operates online across Canada; we don’t maintain public walk-in offices. Email is our primary channel: info@loanquickly.ca. If you contact LoanQuickly outside business hours, expect the reply the next business day. Media and partnership enquiries go to the same address — mention “media” or “partnership” in the subject line and it reaches the right person on the first pass, without a generic autoresponder in between.

LoanQuickly is a loan-connection service, not a lender. For questions about an active loan, contact your lender directly using the details in your loan agreement. Photo by Helena Lopes on Pexels.